Frequently Asked Questions
When will my order ship?
Orders are processed within 1–3 business days (excluding weekends and U.S. federal holidays). You'll receive a shipping confirmation email with a tracking number as soon as your order leaves our warehouse.
How much does shipping cost?
Standard Shipping (5–8 business days) is $7.95 and free on orders over $100. Express Shipping (2–3 business days) is $19.95. See our Shipping Policy.
Do you ship internationally?
At this time we ship only to addresses within the United States, including APO/FPO/DPO military addresses.
What is your return policy?
Unworn, unwashed items with original tags attached may be returned within 30 days of delivery for a full refund to the original payment method. See our Refund & Return Policy.
Can I exchange an item for a different size?
Yes. Email admin@trustedglobalenterprisellc.com with your order number and the size you need. We'll send the new size as soon as we receive your return, subject to availability.
Can I cancel or change my order?
You can cancel or change your order within 12 hours of placing it, as long as it hasn't shipped. Contact us as soon as possible.
Which payment methods do you accept?
We accept Visa, Mastercard, American Express and Discover credit and debit cards. All payments are processed in U.S. dollars.
Is my payment information secure?
Yes. Our site uses SSL/TLS encryption, and payments are handled by a PCI-DSS compliant payment processor. The Gentleman never stores your full card number.
How will the charge appear on my statement?
Charges appear as THEGENTLEMAN TGE LLC. If you don't recognize a charge, please contact us before contacting your bank so we can help right away.
Do you charge sales tax?
Sales tax is collected where required by law, based on your shipping address, and is shown before you complete your payment.
How do I find my size?
See our Size Guide. If you're between sizes, email us your measurements and we'll recommend a fit.
Still have a question? Contact us.