This Shipping Policy applies to all orders placed on thegentlemanclothing.com, the online store of The Gentleman, operated by Trusted Global Enterprise LLC ("we", "us", "our").
1. Shipping Destinations
We currently ship to all 50 U.S. states, the District of Columbia, and APO/FPO/DPO military addresses. We do not ship internationally at this time. We are unable to ship to freight forwarders.
2. Order Processing Time
All orders are processed within 1–3 business days after payment is confirmed. Orders are not processed or shipped on weekends or U.S. federal holidays. During peak periods or promotions, processing may take up to 2 additional business days; any significant delay will be communicated to you by email.
3. Shipping Methods, Rates & Delivery Times
| Method | Estimated delivery (after processing) | Cost |
|---|---|---|
| Standard Shipping | 5–8 business days | $7.95 — FREE on orders over $100 |
| Express Shipping | 2–3 business days | $19.95 |
Shipping charges are displayed at checkout before payment. Delivery times are estimates provided by the carrier and are not guaranteed. Shipments to Alaska, Hawaii and APO/FPO/DPO addresses may take an additional 3–7 business days.
4. Order Tracking
Once your order ships, you will receive a shipping confirmation email with a tracking number and a link to track your package. If you have not received tracking information within 1–3 business days of placing your order, please contact us at admin@trustedglobalenterprisellc.com.
5. Sales Tax
Sales tax is charged where required by applicable law based on the shipping address of your order, and is displayed before you complete payment.
6. Incorrect Addresses
Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error, contact us immediately — we can update the address if the order has not yet shipped. If a package is returned to us as undeliverable, we will contact you to arrange reshipment (additional shipping charges may apply) or issue a refund of the product price.
7. Lost, Stolen or Delayed Packages
If your tracking shows your order as delivered but you cannot locate it, please check with neighbors and your building's mail area, and allow 48 hours as carriers sometimes mark packages delivered early. If you still cannot find it, contact us within 14 days of the delivery date and we will open a claim with the carrier and work with you to resolve the issue, which may include a replacement or refund.
If your package has not moved in tracking for 7 or more business days, contact us and we will investigate with the carrier.
8. Damaged Items
If your order arrives damaged, please email admin@trustedglobalenterprisellc.com within 7 days of delivery with your order number and photos of the item and packaging. We will send a replacement or issue a full refund, including shipping costs.
9. Contact
Trusted Global Enterprise LLC
1045 Collins Street
Melbourne, FL 32935
United States
Email: admin@trustedglobalenterprisellc.com
Phone: +1 (772) 309-1176
Hours: Monday – Friday, 9:00 AM – 6:00 PM Eastern Time