We want you to be completely satisfied with your purchase from The Gentleman. This policy explains how returns, exchanges, refunds and cancellations work for orders placed on thegentlemanclothing.com, operated by Trusted Global Enterprise LLC.
1. Return Window
You may return eligible items within 30 days of the delivery date for a full refund of the item price to your original payment method.
2. Eligibility
To be eligible for a return, items must be:
- Unworn, unwashed and unaltered;
- In their original condition with all original tags attached;
- Returned with all original packaging and included accessories (e.g. gift boxes).
The following items cannot be returned unless they arrived damaged or defective:
- Items that have been worn, washed, altered or tailored (including hemmed trousers);
- Items marked "Final Sale" at the time of purchase;
- Gift cards.
3. How to Start a Return
- Email admin@trustedglobalenterprisellc.com with your order number, the item(s) you'd like to return, and the reason for the return.
- We will reply within 1 business day with a Return Authorization (RA) number and return shipping instructions.
- Pack the item(s) securely, include your RA number, and ship the package within 14 days of receiving your RA.
Returns sent without a Return Authorization may be delayed or refused.
4. Return Shipping Costs
If you are returning an item because it arrived damaged, defective, or was not the item you ordered, we will provide a prepaid return label at no cost to you. For all other returns (such as a change of mind or incorrect size), the customer is responsible for return shipping costs; a prepaid label can be provided upon request and its cost will be deducted from your refund. Original shipping charges are non-refundable except where the return is due to our error.
5. Refunds
Once your return is received and inspected (usually within 3 business days of arrival), we will email you to confirm whether your refund has been approved. Approved refunds are issued to your original payment method within 5–10 business days. Depending on your card issuer or bank, it may take additional time for the credit to appear on your statement.
We do not issue refunds in cash or to a different card or account than the one used for the purchase.
6. Exchanges
The fastest way to get a different size or color is to email us at admin@trustedglobalenterprisellc.com. We will reserve the replacement item (subject to availability) and ship it as soon as your original item is received. We cover shipping on the replacement item for your first exchange.
7. Damaged or Defective Items
If you receive a damaged, defective or incorrect item, please contact us within 7 days of delivery with your order number and photos. We will send a replacement or issue a full refund, including any shipping charges, at your choice.
8. Order Cancellations
You may cancel your order free of charge within 12 hours of placing it, provided it has not yet shipped. To cancel, email admin@trustedglobalenterprisellc.com with your order number. Cancelled orders are refunded in full to the original payment method. Once an order has shipped it can no longer be cancelled, but it can be returned under this policy.
9. Billing Questions & Disputes
If you have any concern about a charge, please contact us first at admin@trustedglobalenterprisellc.com or +1 (772) 309-1176. We respond within 1 business day and will work quickly to resolve the issue. Charges from us appear on your statement as THEGENTLEMAN TGE LLC.
10. Contact
Trusted Global Enterprise LLC
1045 Collins Street
Melbourne, FL 32935
United States
Email: admin@trustedglobalenterprisellc.com
Phone: +1 (772) 309-1176
Hours: Monday – Friday, 9:00 AM – 6:00 PM Eastern Time